Q:  What is the current version of TABQUIK?

A:  TABQUIK 7, Build 020111 is the most current.

Q:  What does support/maintenance cover?

A:  Support/maintenance covers technical issues of the software and any builds/updates for the covered period. Technical support examples include error messages, issue(s) with the install, missing files, etc.  Support/maintenance is provided via email, telephone and WebEx and is renewable each year.  Support does not cover product training.

Q:  If support does not cover product training, how can I get trained?

A:  There are numerous documents available within the software that can assist you with the many features TABQUIK offers.  To view and print documents, click on Help > Helpful Docs in TABQUIK.  Click on the down arrow next to Choose a Document to View and select the appropriate document.  To get started, click on Quick Reference Guide and View Document.  We do offer formal training via WebEx and takes approximately one hour.  Contact us or your local sales rep for pricing information.

Q:  Do we have support?  How do we renew support?

A:  One year of support/maintenance is included with the software purchase. After that, a yearly notice is mailed to the business address we have on file.  If you are not sure if you are current with support, please contact us and we can check our database.

Q:  I notice there are different licenses of TABQUIK - standalone, network and enterprise.  What does that mean and what are the differences?

A:  TABQUIK offers three levels, or license versions.  Standalone can be installed on one computer.  There is no limit to the number of users as long as it is accessed on one computer.  Network can be installed on a server, a workstation or a combination of the two.  The network license is only restricted to users that connect to the same server.  An enterprise license has no restrictions on where or how it is installed.  It can be installed on one or multiple servers, one or multiple workstations, a combination, and has no location restrictions.

Q:  Will you install TABQUIK for  me?

A:  TABQUIK is so easy to install you won't need our help.  However, if you encounter error messages during the install, please contact us for assistance.  If you want us to do the full install for you, we offer WebEx support for installing software for an hourly fee.  Please contact us for current pricing.  Your local IT personnel can assist in the installation as well.

Q:  I don't know how to use TABQUIK.  Can you help me?

A:  There are numerous documents available within the software that can assist you with the many features TABQUIK offers.  To view and print documents, click on Help > Helpful Docs in TABQUIK.  Click on the down arrow next to Choose a Document to View and select the appropriate document.  To create a project, click on Quick Reference Guide and View Document.

Q:  Is TABQUIK compatible with my RM system?

A:  Most likely - as long as the exported file is an ascii text file or Excel spreadsheet format.  If you are unsure, check with the RM manufacturer and find out what file formats are available for export.

Q:  I've heard people mention design files.   What are design files?

A:  A design is comprised of a set of files that make up the look of the printed label.  Design files refer to the specific files within the full label design.

Q:  How can I get a new design?

A:  To get a new design, contact your sales rep.  To locate the nearest sales office, enter your zip code and click Search. Your local TAB representative will be happy to discuss the specifics with you and communicate the details of your design to our design team.

Q: How do I modify my current design?

A:  It depends if the change is going to affect the current layout of the label format.  You can change such things as field headings, auto-increment or look-up tables without designer assistance.  Go to Help > Helpful Docs and browse to locate the appropriate document.  Font changes, field size changes, etc. need to be addressed by the designer since they will affect how the data fits on the label.  If you would like assistance with a design change, contact your local TAB representative.

Q:  How do I know what version of TABQUIK I have?

A:  Click on Help > About TABQUIK.  There is a version and build number located under the Product Information section.  The latest build is 020111.

Q:  I created a project but when I open it I don't see any data.  Where is my data?

A:  Click on the  paper/pencil icon to view/add data.

Q:  I am using 7-up label stock.  The last label is not printing.  Why not?

A:  A custom page size must be created in the printing preferences of your printer.  The custom size should be set to 8.5 x 14.5.  Consult the printer manufacurers' manual or website for assistance. After the custom page size is created, be sure it is selected during the label print process.

Q:  I just got a new printer but the old printer name comes up when I select print.  How do I change the default printer in my project?

A:  Open the project and make sure the editor is closed.  Click on Project > Edit Project Settings.  Locate the Assigned Printer line.  Using the drop-down arrow, select the new printer for your project.  Click on Save & Exit.

Q:  I had to have TABQUIK reinstalled but I don't see my label format.

A:  Be sure to copy the design files from the old install to the new install.  The design files are what give the label the look specifically created for your company.  To find your design number, locate a folder that has a printed label on it and flip it over.  View this document for the location of the design number on the printed label.  If you need the files, contact us and include your design number.

Q:  Will any version of TABQUIK work on Vista or Windows 7?

A:  Version 7 is the only version that is supported on Vista or Windows 7.

Q:  I set up a project using an Excel spreadsheet as my data source.  It imported fine, but when I add records to my project in TABQUIK they do not show up in the spreadsheet.  Why not?

A:  TABQUIK converts the data in the spreadsheet to a .dat file.  When you add records in TABQUIK, you are adding the records to the .dat file.  TABQUIK does not save backward to the Excel spreadsheet.

Q:  When I open my project, the paper/pencil icon for the editor is grayed out.  How can I get it back?

A:  Click on Project > Edit Project Settings and confirm that the various fields have the correct information.

Q:  I am using a laser printer.  When the labels print they smear.  What can be done?

A:  Since laser labels have a special coating and adhesive, you need to change the Paper Type to Labels.  Doing so allows the laser printer to slow down the print process to insure the toner adheres to the label.  You will find the setting under the Printing Preferences of the printer you are using to print the labels.